Yes. Surf-Shark Accelerator includes a Free VPN access path for testing the app, nodes, and everyday browsing. If you need higher bandwidth, more regions, or steadier work routes, you can upgrade to VIP dedicated lines.

Most users can use the Surf-Shark Accelerator client directly. You do not need v2rayN, Shadowrocket, or v2rayNG for the basic experience, though advanced users can still follow setup guides where supported.

Device limits depend on your plan. Starter access is suitable for personal phone and desktop use, while higher tiers are better for families, tablets, and multiple work devices.

A generic VPNChina setup may work sometimes, but long-term use depends on routing, node maintenance, app usability, and support. Surf-Shark Accelerator is tuned for users who need stable China access, AI tools, and streaming without daily reconfiguration.

Update your subscription, switch to automatic routing, check your system time, and confirm you are using the latest client. If the issue remains, send support your device type, region, and error screenshot.

Yes. Return-to-China routes can help overseas users access services such as NetEase Cloud Music, Bilibili, Youku, and iQIYI when regional restrictions appear.

If the official download is slow, contact support for a mirror link or check the official Telegram channel for the latest client package notes.

Supported router environments such as OpenWrt, Merlin, and Padavan can use subscription-based routing where available. Follow the guide and decide whether your home devices need global or split routing.

Use Forgot Password on the login page and reset through your registered email. We recommend keeping a current email on file for subscription and security notices.

Yes. The app can select routes based on the current network. On campus Wi-Fi, hotels, or mobile data, keep automatic routing enabled and update the client regularly.

Your ISP can usually see that an encrypted connection exists, but not the specific pages or app content inside the tunnel. Surf-Shark Accelerator uses encrypted transport and protocol camouflage to reduce traffic identification.

No. We do not store full browsing history, visited content, or a complete behavior chain tied to your real IP. We keep only the information needed to run accounts and maintain service quality.

We adjust protocols, ports, and node routing according to network conditions. Availability can still vary by local ISP, but core routes are monitored and maintained with priority.

Yes. Encrypted VPN access can reduce plain-text exposure and DNS hijacking risks on airport, hotel, cafe, and campus networks. You should still avoid untrusted websites and suspicious downloads.

When connected normally, destination websites see the exit IP of your selected node, not your local IP. For better protection, keep DNS protection enabled and avoid browser extensions that leak location data.

The client supports connection-failure protection to reduce the chance of apps falling back to an unencrypted direct connection during network changes or node issues.

DNS requests are routed through the encrypted tunnel whenever possible, helping reduce ISP pollution, forced redirects, and failed domain resolution.

No. Surf-Shark Accelerator is a VPN Provider, not an advertising data broker. We do not rely on selling browsing profiles or ad targeting data.

That means the selected node is active. You can switch between regions such as Hong Kong, Japan, Singapore, and the United States depending on the service you need.

Surf-Shark Accelerator matches streaming, trading, and video services with more suitable regional routes, helping you access Netflix, Disney+, 爱壹帆, YouTube, and common overseas platforms.

For overseas games and Steam access, Surf-Shark Accelerator can act as a gaming and Steam acceleration route. If you only play domestic servers, a dedicated local game booster may still be more specialized.

Some nodes support P2P traffic. Check node notes before use, and follow local laws plus the terms of any platform or content service you access.

Any network service can be affected by congestion. Surf-Shark Accelerator uses spare bandwidth, automatic routing, and node maintenance to reduce peak-hour impact on meetings, downloads, and streaming.

Split tunneling keeps local apps on your normal network while sending overseas apps through the VPN tunnel. You can use banking apps, WeChat, Google, and ChatGPT without constantly turning the VPN on and off.

Some routes include basic filtering rules for common tracking and ad domains. Results also depend on your browser settings and the websites you visit.

Support is available through tickets and Telegram. For connection problems, include your region, device, client version, and error details so we can troubleshoot faster.

Use automatic routing first. The system evaluates location, latency, and load; you can manually choose a region when a specific service requires it.

Yes. Log in with the same Surf-Shark Accelerator account and your subscription rights sync across supported devices.

You can buy a temporary data top-up or upgrade your plan in the account center. For light use, continue with any available free access balance.